Frequently Asked Questions

Thinking about investing in a Solar Battery?

We’ve added the answers to our most frequently asked questions. This will help you choose the right solution for your home or business.

Soltaro are manufacturers and innovators of the most advanced energy storage solutions relevant for today and the future. Established in Australia in 2016, Soltaro have been designing and engineering systems for you, the end customer.

We can help you choose the right battery that is matched to how and when you use your energy, making it the most efficient and cost effective option for your home or business.

Soltaro batteries sizes can be configured to your needs. Starting from 2 kilowatt hours of storage all the way up to 22.5 kilowatt hours for residential usage. As opposed to buying systems with too much storage you will not use, we scale to meet your demand and budget.

Soltaro offer a 10 year or 10,000 charging cycle warranty on their domestic battery systems. Most batteries do not come with this length of warranty. Soltaro are able to offer this due to the innovation and testing of the product.

Soltaro systems can be retrofit to existing solar inverters but our team will talk through the best option for you depending on your current inverters age/warranty.

Battery life is based on usage and environmental conditions. Modern batteries can last up to 15 years or longer, over time the capacity does diminish but will remain usable for years after.

No, Ofgem have confirmed that this will not affect your Feed in Tariff (FIT).

There are a number of ways batteries can affect your energy bill. The most typical way is storing energy that you generate and sell at a lower price than what you buy energy for. They can also be used to take advantage of storing cheaper power from the grid to offset when energy prices are high.

The technology in your Soltaro Inverter and batteries is designed to decrease this effect with greater communication between batteries and the inverter. All batteries will diminish in performance over time and amount of usage. Other systems can utilise an inverter and battery from two different manufacturers. This can cause issues as the two products may work independently of each other, not able to fully communicate health and operational parameters effectively.

Soltaro Inverters have a built in Emergency Power Supply (EPS). When the grid fails or you have a blackout the system can switch over to battery to run critical loads or even the whole house.

Soltaro AC Retro Inverters are designed to be added to existing solar solar systems. Soltaro Hybrid Hyper inverters are designed to be fit on new installations or replace ageing solar inverters and using PV panels that are already installed. By using Soltaro Hyper Inverters the installations tend to be cleaner and more efficient processing generated and stored energy.

Most homes work on single phase power. Some larger homes and businesses use 3 Phase power to deliver high power requirements.

Safety is Soltaro’s top priority. Numerous protective features have been built into the product to ensure safe and reliable operation for years to come. Our batteries use the safest chemistry available LiFePO4 (Lithium Ion Phosphate), most batteries use the most economical type of chemistry like NMC (Nickel Manganese Cobalt).

No, panels are not needed to have a battery. But to get the absolute best result for energy saving batteries provide more benefits when used in conjunction with PV Panels.

Yes, in fact we would advise that batteries are a must if you are off-grid to help manage your energy usage and spend.

Soltaro systems are designed to be flexible and blend in with your home. Most of our products are rated to IP65 which means they can be installed both indoors or outdoors. As our systems are also designed for indoor installations they are one of the quietest systems available and can be installed in most areas of the home such as attic or loft space, utility room, garage, cupboard, hallway or kitchen.

An experienced installer can typically have your system fully installed and operational in under 2 hours depending on the distance from your main power board.

Some countries are now offering financial incentives for installing batteries. Check with your local retail company and local energy authorities. Regardless of financial incentives or not, now is the best time to be installing batteries to reap the savings on your energy bill spend.

Cost is less than most people expect. Get in touch to find out our latest prices and which battery storage solution is best for you to start saving money on your electricity bills.

Soltaro domestic batteries are designed specifically for your home. The design follows aesthetics, usage conditions and performance levels to complement your home. Commercial batteries are designed to have a utilitarian design with focus on output to meet higher demands.

Aftercare & Support

Register your Soltaro product

Don’t forget to register your new Soltaro purchase to validate and extend your warranty.

Click here

Report a technical issue

Click here to raise a support ticket and in most cases we can fix the problem without the need to visit your home.

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