Supporting you beyond installation

At Soltaro, we believe in proper customer support you can rely on. Your full journey from initial enquiry all the way to install and aftercare are backed up by professional support that is easily accessible when you need it. We’ve added a few links on this page page you may find useful. Documentation, Policies and of course links to Register your new product, Aftercare and Warranty enquires.

WARRANTY

The Soltaro warranty is there to give you peace of mind. Our 10 year or 10,000 Charging Cycle warranty is one of the longest warranties on the market. We, however go that bit further. Technical support is a click away. No long queue on the telephone or complicated enquiry forms. Log your issue and we’ll get back to you fast. 

RELIABILITY

We offer a 10 year warranty because we want to encourage all our customers to register their systems upon installation. This way we can fully support your purchase for many years to come. Validate your warranty when you register online after your system has been installed. 

Our battery chemistry composition is the safest available. Combine all our rigorously tested safety features and component’s, and you know you have a robust, efficient system that’s made to last.

DESIGNED IN AUSTRALIA

We design and engineer our products in Australia. The harsh climate has gave way to the next generation of battery storage and our systems are built to withstand extreme climate conditions. 

Hailing from engineering and renewables backgrounds, our team was forged of the most knowledgeable and experienced minds. Combined, we are completely focussed on one goal. To create the best, most efficient energy storage system on the market with an emphasis on the customer, before, during and after installation.

 

Aftercare & Support

Don't forget to register your new Soltaro purchase to validate and extend your warranty.

Register Products

Clich here to raise a support ticket and in most cases we can fix the problem without the need to visit your home.

Report a Technical Issue

All of our documentation including terms & conditions, warranty and techncal mannuals can be found here.

Documentation

Get in touch

If you'd like to find out more about the AIO2 or any of our other products please complete your contact details using the steps below and we'd be happy to answer questions you have.

Find a Soltaro Retailer

Use this interactive Map to find an approved partner in your area. Simply click on your region to find approved Soltaro partners near you.

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