Supporting you beyond installation
At Soltaro, we believe in proper customer support you can rely on. Your full journey from initial enquiry all the way to install and aftercare are backed up by professional support that is easily accessible when you need it. We’ve added a few links on this page page you may find useful. Documentation, Policies and of course links to Register your new product, Aftercare and Warranty enquires.
WARRANTY
The Soltaro warranty is there to give you peace of mind. Our 10 year or 10,000 Charging Cycle warranty is one of the longest warranties on the market. We, however go that bit further. Technical support is a click away. No long queue on the telephone or complicated enquiry forms. Log your issue and we’ll get back to you fast.
RELIABILITY
We offer a 10 year warranty because we want to encourage all our customers to register their systems upon installation. This way we can fully support your purchase for many years to come. Validate your warranty when you register online after your system has been installed.
Our battery chemistry composition is the safest available. Combine all our rigorously tested safety features and component’s, and you know you have a robust, efficient system that’s made to last.
DESIGNED IN AUSTRALIA
We design and engineer our products in Australia. The harsh climate has gave way to the next generation of battery storage and our systems are built to withstand extreme climate conditions.
Hailing from engineering and renewables backgrounds, our team was forged of the most knowledgeable and experienced minds. Combined, we are completely focussed on one goal. To create the best, most efficient energy storage system on the market with an emphasis on the customer, before, during and after installation.
Aftercare & Support
Don't forget to register your new Soltaro purchase to validate and extend your warranty.
Register ProductsClich here to raise a support ticket and in most cases we can fix the problem without the need to visit your home.
Report a Technical IssueAll of our documentation including terms & conditions, warranty and techncal mannuals can be found here.
Documentation
Get in touch
If you'd like to find out more about the AIO2 or any of our other products please complete your contact details using the steps below and we'd be happy to answer questions you have.
Air Source Heat Pump
- Powered by Excess Solar
- Smart Software for More Efficient Management
- All-in-One Unit – No Secondary Unit
- 5 Year Warranty
- Average annual energy savings of up to 80% for hot water heating
- Average daily consumption of 3 kWh electric energy for 270L hot water delivery
- Save even more with Rebates
- Built in legionella control operation
- Smart top down heating mechanism for faster hot water access and recovery
- Superb cold weather performance
EV Charger
- 7kW Single Phase
- 22kW Three Phase
- Charge Mode 3
- Type 2 Charging Connector
- DLB Box Or Solar DLB Box
- Works With Solar PV
- CP Signal Short Circuit Protection
- Lightning Protection
- 50/60hz / IP65 Rated
- 3 Year Warranty
AIO3 ESS
- Australian Designed & Engineered
- AIO3 ESS Three Phase Power System
- 10 Year or 10,000 Charging Cycle Warranty
- 16-36kWh Capacity
- 5kW/8kW/12kW Inverter Options
- IP55 Installation
- Emergency Power Supply with >20ms Changeover Time
- Fast Install & Commissioning
- Remote & Local Monitoring
AIO2 ESS
ALL-IN-ONE COMBINED ESS
- Australian Designed and Engineered.
- Available in 5kWh or 10kWh.
- Wall Mounted, IP65 for Outdoor Application.
- Expandable, to grow with you.
- Virtual Power Plant Ready.
- Seamless Switchover to keep you powered during Power Outages.
- Plug and Play Installation, easily retrofit to existing system.
- Local and Remote monitoring.
- Available in Hybrid or AC Coupled Inverter options.
USB Rechargeable Batteries
Battery Range
USB Rechargeable Batteries – The Latest in Battery Innovation from the experts at Soltaro.
Available as AA or AAA with only 1.5 hour to full charge. Super efficient with no loss of power and over 300+ re-charges. Simply use the included USB cable to Recharge your batteries whenever you need to. Available from selected retailers or by clicking this link.
Soltaro AC
All in One ESS
- 4 in 1 filter
- 4D Auto Swing (Ceiling & Floor Airflow)
- Quiet ‘Split’ Hot & Cold Unit
- Evaporator Self Clean & Fast Cooling
- Air Purification Function
- Wifi & Voice Control
- Anti Bacterial Fins
- Insect Proof & High Temperature Resistant
Find a Soltaro Retailer
Use this interactive Map to find an approved partner in your area. Simply click on your region to find approved Soltaro partners near you.