Service Rebate for defective products

SOLTARO pays fixed service rebates for the replacement for the inspection and (if needed) repair and/or replacement of any defective or malfunctioning Products. These fixed service rebate can only be claimed once for each repair case.

Generally, these rebates are paid directly by SOLTARO to the installer. However, in cases where the installer has claimed rebates from the distributor and the distributor claims from SOLTARO, these service rebate terms shall apply as if the distributor is the retailer. Never shall any rebate be paid twice in regard of a single case of product defect.

Get in touch


+61 1300 276 582

UK & Europe

+44 1909 807 577

New Zealand


If you'd like to find out more about the AIO2 or any of our other products please complete your contact details using the steps below and we'd be happy to answer questions you have.

Aftercare & Support

Don't forget to register your new Soltaro purchase to validate and extend your warranty.

Register Products

Clich here to raise a support ticket and in most cases we can fix the problem without the need to visit your home.

Report a Technical Issue

All of our documentation including terms & conditions, warranty and techncal mannuals can be found here.